Terms of Service

Acceptance of These Terms

By using the website at caseyhyer.buzz or by engaging CASEY HYER, LLC for any professional service, you accept these Terms of Service in full. Accessing the site, submitting a contact form, telephoning the office, or signing a work order each constitute a clear act of acceptance.

Where you act on behalf of a business, you confirm that you have the authority to bind that business to these terms. In that case the word you in this document refers both to the person acting and to the company that holds the responsibility for payment and care of its own equipment.

We may update these terms from time to time, as described in the section on changes below. Continued use of the website or continuation of a service after an update takes effect means that you accept the revised terms. We encourage you to review this page before each new engagement so that there are no surprises.

Definitions and Key Terms

In these terms a handful of words carry a precise meaning. We define them clearly so that there is no room for misunderstanding. The term the Company means CASEY HYER, LLC, its staff, its contractors, and the people lawfully acting on its behalf.

The term the Client means any person or business that requests, pays for, or receives our services. The term Services means the range of work we perform, including but not limited to managed IT support, system installation, network and Wi-Fi setup, cloud and email migration, cybersecurity and backup planning, and website or helpdesk building.

The term Materials means documents, software, scripts, diagrams, configuration files, and other outputs we create or provide during a project. The term End Users means the individuals who work within a Client environment and who may use systems that we install or maintain. Each definition is intended to support the rights and duties described throughout these terms.

Eligibility to Use Our Services

Our Services are designed for professional and commercial use. By requesting our help you confirm that you are at least eighteen years old and that you are acting for a business purpose rather than purely for personal household use. This helps us keep our work focused and compliant with the expectations of commercial customers.

We may decline to provide Services in certain situations, for example when a request lies outside our field, when a project would require action we consider unsafe, or when there is a genuine conflict of interest. A decision by us to decline a project does not create any obligation toward the party whose request we turned away.

We rely on the accuracy of the details you give us at the start of any project. If you later reveal that key eligibility facts were incorrect, we may pause the work and seek a fresh agreement before continuing.

Scope of Professional Services

The specific Services for any engagement are described in the written quote or service agreement issued by CASEY HYER, LLC. That document is the authoritative record of what we have agreed to do, and these terms act as the general framework that surrounds every specific order.

Typical Services include remote support, on site repair, operating system and software installation, network design and cabling guidance, mailbox and domain configuration, virus and threat removal, backup scheduling, and routine monitoring of managed environments. We may also act as a general technology advisor who helps a Client choose reliable equipment.

We deliver engineer time and expert judgment, and we make good faith efforts to complete each task competently. Where a task reveals hidden complexity that was not visible at the quote stage, we will stop, explain what we found, and agree on an adjusted plan before spending beyond the scope of the original order.

Client Duties and Responsibilities

A successful engagement depends on teamwork. The Client agrees to provide accurate information about its systems, to grant the access needed for the work, and to give our engineers a safe place to operate both remotely and on site.

The Client will make available any passwords, admin accounts, warranty details, and vendor contacts that may be required. Where the Client holds its own backup copies or documentation, it will keep those current and will not blame us for problems caused by missing or outdated source material that it should have maintained.

The Client agrees to communicate promptly about outages, to test and confirm a fix once we report that it is complete, and to raise concerns promptly rather than months later. Team members should keep local data off company equipment only where the Client policies allow, and the Client remains responsible for its own data decisions.

Quotes, Orders, and Service Agreements

Before any paid work begins, we issue a written quote or a service agreement that sets out the tasks, the timeline, the fee, and the assumptions behind our price. You accept that document when you sign it, approve it in writing, or tell us to begin the work described inside it.

A quote is usually valid for a stated period, often thirty days from the date we issue it. We honor the quoted price for work performed within that window under the conditions described. Once the window passes or the assumptions change, we may present a revised estimate before continuing.

Where a written agreement is signed, that agreement governs the specific project. If anything in a signed agreement contradicts these general terms, the signed agreement wins for that particular engagement, because it is the more specific promise between the two parties.

Fees and Payment Terms

The Client agrees to pay all fees set out in the applicable quote or agreement. Fees are stated in United States dollars unless we both agree otherwise in writing. Payment is generally due on the terms shown on the invoice, which may be within a set number of days after the work is completed or after the invoice is issued.

We may charge a deposit before ordering hardware or before starting a large project, and that deposit is applied against the final total. Hardware costs, license fees, and third-party charges are billed to the Client at cost, or with a small handling margin where the quote states one clearly.

If an invoice remains unpaid past its due date, we may pause ongoing support until the account is settled. We will give reasonable notice before pausing, and we will not delete your data or damage your systems over a late bill. Interest or late fees may apply where permitted, but our first preference is always a calm conversation to resolve the matter.

Duration, Suspension, and Cancellation

One-off repair jobs begin when we start and end when the work is accepted. Managed services run for the term stated in the agreement, often a month or a year, and then renew for the same period unless either party gives notice before the renewal date.

Either party may cancel a managed service at the end of a billing term by giving the notice period written into the agreement. Mid-term cancellation may carry an early-exit fee to cover the work already committed in good faith, and any such fee is disclosed before you commit.

We may suspend service immediately where the Client shows a serious risk to our people, uses the service for unlawful activity, or fails to pay after clear warning. Where suspension is not urgent, we prefer a short notice window so that the Client has time to prepare.

Intellectual Property Rights

Our website, its arrangement, all text, and our brand name remain the property of CASEY HYER, LLC. The wordmark CASEYHYER and any marks we use belong to the Company, and nothing in these terms grants you any ownership over them.

Output we create for a Client during a paid project, such as a documented network diagram, a tune-up plan, or custom configuration guidance, is delivered for the Client to use within its own business. The Client receives a right to use those Materials for the purpose they were created, but general templates and internal methods we reuse across our business stay ours.

You may not resell, redistribute, or claim authorship of our Materials or our website content without written permission. This restriction keeps our work honest and protects the value of the craft we bring to each Salt Lake City client.

Third-Party Software and Hardware

Much of our work involves products made by other companies, such as operating systems, business software, cloud platforms, and networking gear. Each third-party product remains subject to the terms of its own maker, and the Client is responsible for those terms where it owns or subscribes to the product.

We will help you choose and configure these products, but we do not claim to be the manufacturer and we do not extend our own warranty over failures that belong to the maker. When we pass along a manufacturer warranty, it is the maker who stands behind it, and we will help you file a claim when the time comes.

Licensing compliance matters. We will guide you to keep your software licenses lawful, and we expect the Client not to ask us to run unlicensed copies. Where a license is needed for a piece of software we install, the cost or subscription is usually a Client responsibility listed in the quote.

Service Availability and Planned Maintenance

Websites and cloud services occasionally need care, and we may schedule maintenance for systems we manage. We will aim to schedule such work at off hours and to notify you in advance so that the impact on your day is small.

No provider can promise one hundred percent uptime, and outages caused by internet carriers, power faults, or matters beyond our reasonable control are not our responsibility. Where a managed service carries an availability target, that target is written into the service agreement and measured over an agreed window.

If an unexpected outage hits a system we manage, we will respond as quickly as our queue allows, keep you informed, and work to restore service in a sensible order. Our priority list generally favors restoring core operation first and refining details second.

Security Responsibilities and Access

We apply reasonable security measures to the systems and accounts we manage, such as strong password rules, limited admin rights, and monitoring. No technology can eliminate risk entirely, and both parties should treat complete safety as a shared goal rather than a single guarantee.

The Client controls its own people and their behavior. Careless password sharing, unsafe browsing, and ignored alerts from staff sit outside our direct control, even though we train and advise to reduce these habits.

Access to Client systems is given to us to do a job, and we keep that access restrained. We log the important actions we take and we revoke standing access when a project ends unless a managed agreement calls for ongoing monitoring that was disclosed to you.

Confidentiality and Data Handling

During our work we may learn details about your business that are not public, including pricing, internal processes, trade secrets, and system weaknesses. We treat such information as confidential and we do not reveal it to third parties except where needed to deliver the service or where the law demands disclosure.

We handle your data under our Privacy Policy and under any data protection terms in your signed agreement. We apply encryption, restrict who can see what, and delete material once its purpose is complete.

Confidentiality obligations survive the end of the service. After a project closes we will continue to protect what we learned, return or destroy sensitive material at your request, and refrain from using your private details for any unrelated purpose.

Warranty and Disclaimer of Warranties

We stand behind our labor with a reasonable workmanship warranty. If a repair we made fails again through our own fault within the stated warranty window, we will return to fix the same fault at no extra charge. The warranty period for any specific job is noted on the invoice or agreement.

Beyond that labor warranty, our Services and website are provided on an as is and as available basis. To the fullest extent permitted by law, CASEY HYER, LLC gives no other warranties, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

We do not warrant that any service will be error free, that a network will never drop, or that a system will be immune to every threat. We promise honest effort and professional judgment, not perfection, and these terms set clear limits so that expectations match what any reasonable technology partner can offer.

Limitation of Liability

Neither party will be liable to the other for indirect, incidental, special, or consequential damages of any kind, including lost profits, lost data, or interruption of business, arising out of or related to these terms or any service. This applies even if a party was told that such damages might occur.

Our total liability for any claim that arises from a single engagement will not exceed the fees the Client paid for that particular engagement in the period immediately before the claim. This cap is a fair reflection of the value exchanged, and it protects a small business from unbounded risk over a single support visit.

The Client is encouraged to maintain its own insurance for its hardware and its own off-site backups. Because we cannot reconstruct data that never existed in a safe place, responsibility for preventing total data loss ultimately rests with the Client through a reliable backup habit that we are glad to set up and maintain for them.

Indemnification

The Client agrees to defend, indemnify, and hold harmless CASEY HYER, LLC from and against claims that arise out of the Client misuse of our Services, the Client failure to comply with these terms, or the Client violation of any law or rights of a third party.

This duty of indemnity does not apply to the portion of a claim caused directly by our own negligence or by conduct we knowingly caused. The purpose of this clause is to keep blame where it belongs, asking each party to answer for the harm it created rather than for the other side.

Where a claim triggers this clause, the Client will cooperate fully with us, will not settle a claim in a way that admits our fault without our consent, and will give us reasonable control over the defense when the claim is aimed mainly at us.

Acceptable Use of the Website

Our website exists to inform you about CASEY HYER, LLC and its Services. You may browse it freely, print it for reference, and share its pages, provided that you do not misuse the content or the site in a harmful way.

You must not attempt to gain unauthorized access to our systems, overload the website with requests, scrape our content in bulk, introduce malicious code, or interfere with the experience of other visitors. Genuine visitors have nothing to fear, and these rules simply guard the site for everyone.

We may remove or block any activity that we reasonably believe harms the website or its users. If we suspect a serious technical attack, we may share evidence with the relevant authorities as the law permits.

Third-Party Links on Our Website

Our pages may point to outside websites run by other parties, such as a manufacturer, a software store, or a public article. We provide those links as a convenience, and we do not control or endorse the content found there.

When you leave our website and follow an outside link, you are bound by the terms and policies of that outside provider, not by ours. We recommend that you read the terms and privacy notice of any external site that asks for information before you hand it over.

Our website is not responsible for the accuracy, reliability, or safety of anything on a linked third-party site, and we accept no liability for loss that results from your use of a third-party resource.

Export Controls and Legal Compliance

Both parties agree to comply with the laws that apply to their own conduct. CASEY HYER, LLC will obey the laws of the United States in the accounts it handles, and the Client agrees not to use our Services for any unlawful purpose or to ship or operate technology in violation of any export control rule.

We provide technology services to clients typically located in the Salt Lake City region and beyond. Where a request would require us to operate in a way that conflicts with a law, a regulation, or a professional standard, we will raise the concern rather than follow it silently.

If any provision of a service would put either party in a position of unlawfulness, that provision will be narrowed to the extent needed, or dropped, while the rest of the agreement stays in full force.

Governing Law and Jurisdiction

These Terms of Service and any dispute that arises from them are governed by the laws of the State of Utah and the federal laws of the United States, without regard to conflict of law rules. CASEY HYER, LLC operates from 7861 S Oakledge Rd, Salt Lake City, and it is reasonable that Utah law governs our agreements.

The parties agree that any action that is not resolved through the process below may be brought in the state or federal courts located in Salt Lake County, Utah, and both parties consent to the personal jurisdiction of those courts.

Nothing in this clause stops us from seeking urgent relief in a different venue where that relief concerns misuse of our systems or the protection of our confidential information.

Dispute Resolution

We prefer to solve problems through conversation before any formal process begins. If a disagreement arises, the first step is a written notice to the other party that describes the issue in plain terms, followed by a good faith attempt to settle within a reasonable period, such as thirty days.

If the parties cannot resolve the matter informally, they agree to try a single round of mediation before heading to court. Either party may then bring the claim in the courts described in the governing law section above.

The party that pursues a claim without first offering a genuine attempt at informal resolution may be responsible for the other side reasonable costs of defense if the claim turns out to be without merit. This clause is meant to encourage fairness and calm, not to block honest claims.

Changes to These Terms

We may revise these Terms of Service from time to time to reflect new practice, new Services, or new legal rules. When we make a significant change, we will update the effective date at the top of this page and make the new version visible here.

Because Services and website use are ongoing, each use after an update takes effect counts as agreement to the newest version. We encourage Clients and visitors to check back now and then, and we will always keep the current terms easy to find from the homepage.

Entire Agreement and Severability

Together with the signed quote and the Privacy Policy, these terms form the entire understanding between the parties for the matters they cover. They replace any earlier spoken or written agreements about the same subject, except for a term that a later signed document intentionally overrides.

If a court decides that one part of these terms is unenforceable, that part will be cut away and the remaining parts will keep their full effect. A waiver of one breach is not a waiver of later or different breaches, and a party does not give up a right merely by failing to use it promptly.

Our failure to insist on a strict performance of any term does not mean we surrender the right to demand it later. Every heading in these terms is included for convenience only and does not change the meaning of the text beneath it.

Contact Information

If you have a question about these Terms of Service, about a specific agreement, or about how we work from day to day, please reach the CASEY HYER, LLC helpdesk through any of the channels listed below. We will answer your message as promptly as our support queue allows.

CASEY HYER, LLC
7861 S Oakledge Rd, Salt Lake City - 84121-5820, United States (US)
Email: helpdesk@caseyhyer.buzz
Phone: +17756284561